Frequently Asked Questions
Everything you need to know about your Howard Miller experience.
What is the standard shipping time for large furniture and clocks?
Most in-stock items ship within 3-5 business days. Large floor clocks and furniture pieces are delivered via specialized white-glove carriers, typically arriving within 2 to 4 weeks depending on your location.
Do Howard Miller clocks come with a warranty?
Yes, all new Howard Miller clocks and furniture pieces include a manufacturer's limited warranty. Most clocks feature a one-year or two-year warranty covering parts and workmanship from the date of purchase.
What is your return policy for home decor and timepieces?
We offer a 30-day return policy for most items in their original packaging. Please note that specialized freight items may be subject to a restocking fee and must be authorized by our customer service team.
How do I set up my new mechanical floor clock?
Every floor clock includes a comprehensive setup guide. We recommend following the instructions for leveling the cabinet and hanging the weights carefully. For professional assistance, we can refer you to an authorized service center.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and flexible financing via Affirm for larger purchases.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website. For freight deliveries, the carrier will contact you directly to schedule a delivery window.